Refund & Cancellation Policy

In accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and our commitment to absolute client confidence, BHIM JEWELLERY LLC offers a 14-day return window on eligible ready-to-ship fine jewellery purchases.

The 14-day period commences on the calendar day your order is officially marked as delivered and signed for by our courier tracking system. Return requests initiated after 14 calendar days cannot be accommodated.

Because fine jewellery represents significant intrinsic, aesthetic, and hygienic value, all returned items undergo a rigorous gemmological inspection by our master jewelers in Dubai. To qualify for a refund or exchange, the piece must strictly satisfy:

The following categories are strictly Final Sale and are not eligible for return, refund, or discretionary exchange (unless proven to have a latent manufacturing defect):

We take extraordinary care in packaging every order in tamper-evident, secure consignments. If, however, you receive an item that appears damaged in transit, shows a manufacturing imperfection, or differs from the piece you ordered:

• You must notify our Concierge team within 48 hours of receipt by emailing care@aureliaandstone.com or via WhatsApp (+971 4 226 8888).
• Please include your Order Number and high-resolution photographs/video displaying the issue and outer tamper packaging.
• We will immediately arrange a complimentary, fully insured courier pick-up from your address.
• Upon receipt and verification at our Dubai workshop, you may elect to receive an immediate replacement, complimentary atelier repair, or a 100% full refund including all original shipping fees.

To cancel an order before it has shipped:

• Standard Catalog Orders: You may cancel within 2 hours of placing your order for an immediate full refund. Beyond 2 hours, orders enter automated vault dispatch and cannot be recalled, requiring return after delivery under standard conditions.
• Bespoke / Custom Sized Orders: May be cancelled within 12 hours of order submission. Once precious metals have been cast or custom diamonds ordered from our gem vault, cancellations cannot be accepted.

Follow these simple steps to ensure safe, insured transit for your return:

1. Request Return Authorization: Email care@aureliaandstone.com with your Order ID and reason for return. Our team will verify eligibility and issue a unique Return Merchandise Authorization (RMA) Number.
2. Prepare the Parcel: Place the jewellery in its original velvet box, include the certificate, and pack it securely inside an outer shipping carton. Do not write words like “Jewellery”, “Gold”, or “Diamonds” on the exterior box for security reasons.
3. Insured Courier Handover: We will provide a pre-paid insured courier label (or schedule a VIP courier collection for Dubai / UAE residents). Ensure the parcel is sealed in front of the courier and collect your handover receipt with tracking barcode.

Once your package reaches our Dubai atelier:

• Gemmological Inspection: Our master gemmologists verify the authenticity of the metal purity, diamond serial laser inscriptions, and condition within 2 to 4 business days of receipt.
• Refund Authorization: Once approved, the refund is initiated directly to your original method of payment (credit card, debit card, or bank account).
• Bank Processing Period: Depending on your card issuer or banking institution, funds typically reflect in your account within 7 to 14 business days.

• For Defective, Damaged, or Incorrect Items: All return shipping, insurance, and replacement transit costs are 100% covered by BHIM JEWELLERY LLC.
• For Discretionary / Change of Mind Returns: A flat return shipping and secure transit insurance charge of AED 45 (within UAE) or AED 180 (International) will be deducted from your final refund balance. Alternatively, UAE clients may arrange a scheduled drop-off at our Dubai Gold Souk private salon at no cost.

We understand that achieving the perfect ring fit is paramount. For standard catalog rings:

• We offer one complimentary resizing within 14 days of purchase for models that allow resizing (typically ±1 to 2 standard sizes depending on setting type).
• Eternity rings with 360-degree pavé diamond settings cannot be resized and will be exchanged for the correct size if returned in unworn condition within 14 days.